Terms of service.

Terms and Conditions

Effective Date: 01-06-2025
Company Name: Full Motion Gates Ltd
Website: www.fullmotiongates.co.uk

1. Acceptance of Terms

By using our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree, you must refrain from using our services.

2. Services Provided

Full Motion Gates Ltd provides design, installation, servicing, and maintenance of automated gate systems, garage doors, roller shutters, intercoms, and related systems for both residential and commercial clients.

3. Call-Out Charges

During Working Hours (Monday to Friday, 8:00am–5:00pm, excluding Bank Holidays):

  • Residential: £195.00 initial call-out (includes first hour), £85.00 per hour thereafter

  • Commercial: £195.00 per entrance (includes first hour), £85.00 per hour thereafter

Out-of-Hours:

  • Residential: £250.00 initial call-out, £150.00 per hour

  • Commercial: £250.00 per entrance initial call-out, £150.00 per hour thereafter

All call-out charges exclude the cost of parts unless otherwise covered under the manufacturer’s warranty.

4. Service Options

We offer comprehensive service packages including but not limited to:

  • Pivot grease and service

  • Photocell clean and test

  • Intercom test

  • Lock test

  • Oil change

  • Annual impact/force test

  • Safety check on all devices

  • Local isolation check

  • Full system inspection

  • Internal component cleaning

  • Cable entries resealed

Prices start from £200.00, subject to site survey.

5. Quotations and Pricing

All quotes are based on the information provided at the time of request. Final costs may vary following site survey or unforeseen site conditions. Quotes remain valid for 30 days.

6. Warranty and Repairs

Parts may be covered under the manufacturer’s warranty where applicable. Labour and service charges are not included under warranty unless explicitly stated. Misuse, vandalism, or weather-related damage is not covered.

7. Cancellation and Refunds

Cancellations made before a scheduled visit may incur a cancellation fee. Refunds on installed systems or parts are not available unless required by law or covered under a defect warranty.

8. Limitation of Liability

Full Motion Gates Ltd shall not be held liable for any indirect or consequential loss arising from the use of our services or systems. This includes but is not limited to loss of business, downtime, or property damage unless caused by proven negligence.

9. Governing Law

These Terms are governed by and interpreted in accordance with the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the UK courts.

10. Privacy Policy

What information do we collect?

  • We do not collect any personal identifying information without your knowledge when you visit our site.

  • If you wish to use our call back service we will collect certain information such as your name and telephone number.

  • We will collect further information if you contact us with comments or specific requests.

  • We may also use cookies.

11. credit facilities

Full Motion Gates LTD reserves the right to refuse the order, to delay execution of the order, to request payment in part or in full prior to execution of the order or to cancel any Contract entered into with the Purchaser prior to commencement of deliveries to the Purchaser if Full Motion Gates normal enquires indicate that the Purchasers credit may not be sufficient to meet the needs of the Contract. The Purchaser will if requested by Full Motion Gates take any reasonable steps to satisfy Full Motion Gates prior to execution of the order as to its credit worthiness such as the provision of trade and bankers references. When Full Motion Gates LTD is satisfied with its enquiries a Credit Account may be allocated to the Purchaser at Full Motion Gates discretion.

12. payment

A) Payment Terms without a Credit Account Facility – payment is due in full upon completion or delivery to the Purchaser. Full payment or a deposit may be requested by Full Motion Gates LTD prior to acceptance of an order.

B) Payment Terms with a Credit Account Facility – Payment is required within 30 days of invoice date unless otherwise agreed in writing between Full Motion Gates LTD and the Purchaser. Prompt payment is a condition precedent to future deliveries. If the Purchaser fails to pay any invoice by the due date then without prejudice to its other rights (including the right to withhold delivery of future instalments of an order) Full Motion Gates LTD shall be entitled to interest on the overdue amount at the rate of 2% over Bank Rate per month ruling at the time the debt is overdue. Interest will be chargeable to all overdue amounts from the date that the debt becomes overdue until the date payment is received in full.

13. titles to goods supplied

All products sold to the Purchaser will remain the property of Full Motion Gates LTD until such times as the appropriate invoice has been paid in full.

14. Contact

If you have any questions, please contact us at:
Email: info@fullmotiongates.co.uk
Phone: 07549670611